Where Every Journey Is Custom Made
THE IDEAL STATE
If the amount in the box on the top left is zero, and no red highlights,that’s when you know the Job is well done.
THE GOOD
The amount in the box is above zero with no red highlights, then it is so far so good, and some of your payments are in process.
TAKE ACTION
The amount in the box is a number above zero and there are some red highlights- means your money is blocked and you must check for details.
NEED YOUR IMMEDIATE ATTENTION
The box itself is red when the amount is a number below zero. You have received more money, means you owe money now to TravelTriangle.
The Important Elements of the Summary View.
The agent's objective is to take the necessary action to bring the ‘pending receivable’ to zero, which is the ideal state to be aspired for.
Narrative strategy in the detailed view (open card)
The narrative structure enables clearer discovery, efficient use of space, and a smooth linear flow from A to G, confirmed through user testing.
User testing validated the usability and expected usage patterns, boosting confidence to continue iterative improvements.
Design Strategy
After analysing the payment system and user needs, the strategy aimed to simplify workflows, improve clarity, and help agents prioritize quickly while retaining full control.
