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GALLERY (TravelTriangle)

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Read Case Study

Read Case Study

Where Every Journey Is Custom Made

Where Every Holiday Is Custom Made

Where Every Holiday
Is Custom Made

A 3 Way
Marketplace Ecosystem

A 3 Way Marketplace Ecosystem, Many Products

CUSTOMERS

  • Browsing Experience

  • Pre & Post Booking

TRAVEL AGENTS

  • Lead Management
    Dashboard

BUSINESS

  • Supply Management

  • Accounts & Lead Management

Multiple Products across stakeholders

Major Categories & Tone of Communication

Thoughtfully designed illustrations delivered a 14 % CTR lift.

Thoughtfully designed illustrations
delivered a 14 % CTR lift.


  • Solo
    Independance

  • Couple
    Romantic

  • Family
    Child Friendly

  • Friends
    Social

  • Adventure
    Adrenaline rush

  • Wildlife
    Grandeur

Solo
Independance

Couple
Romantic

Family
Child Friendly

Friends
Social

Adventure
Adrenaline rush

Wildlife
Grandeur

Travel Advisor Bot

The bot reduced cognitive load by unfolding questions progressively, leading to 6% higher lead volume

It quickly revealed urgency and improved our lead prioritisation.

This key insight helped the team grasp intent and craft the right tone and options.

Collective design efforts nearly

doubled L2C rates.

Collective design efforts nearly

doubled L2C

rates.

Gamification Projects for Boosting Agent Productivity

Gamification Projects for Boosting Agent Productivity

Consultants’ daily tasks were turned into staged challenges that motivated progress and recognised achievements. A series of three projects built around three key design outcome pillars. Growth, Motivation, and Hook.

Consultants’ daily tasks were turned into staged challenges that motivated progress and recognised achievements. A series of three projects built around three key design outcome pillars. Growth, Motivation, and Hook.

Growth: Help agents visualise their growth path through milestones and clear, digestible content.

Motivation: Behaviour nudges for performance boost, and to increase positive engagements

Hook: To foster loyalty through recognition, rewards (on-screen/off-screen), and healthy competition.

Growth: Help agents visualise their growth path through milestones and clear, digestible content.

Motivation: Behaviour nudges for performance boost, and to increase positive engagements

Hook: To foster loyalty through recognition, rewards (on-screen/off-screen), and healthy competition.

Destination Management Company (TTTSN) | 0-1 Design

Destination Management Company (TTTSN) | 0-1 Design

B2B business model that sources hotels, activities, and flights from local suppliers and provides them to agents for upcoming trips.

B2B business model that sources hotels, activities, and flights from local suppliers and provides them to agents for upcoming trips.

Travel Advisor Bot

The bot reduced cognitive load by unfolding questions progressively, leading to 6% higher lead volume

Collective design efforts nearly doubled L2C rates.